Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Travis Watson

Travis Watson

November 8, 2025

5  out of  5
rating by Travis Watson
"Knowledgeable Insurance Agent with great staff and very customer friendly"
We responded:
"Travis, thank you for your review. My staff and I are very humbled and appreciative. "
Profile photo of KL Thompson

KL Thompson

November 7, 2025

5  out of  5
rating by KL Thompson
"When it comes to serving the community. Education of insurance Paul is the guy to call. Th aks for your attention to detail."
We responded:
"Mr Thompson, we sure appreciate the review and shout out for PHSF. "
Profile photo of Jo Tate

Jo Tate

November 3, 2025

5  out of  5
rating by Jo Tate
"I received a prompt return phone call. The agent that spoke to me was very professional, polite, and knowledgeable. The service that I received was extremely professional. I highly recommend this company. The agent I spoke to is Eric, he took the time to answer my questions. Plus he insured my home and car with great low rates."
We responded:
"Jo, thank you allowing PHSF to be your local agent. Your review is very much appreciated. "
Profile photo of Jaya Moore

Jaya Moore

October 29, 2025

5  out of  5
rating by Jaya Moore
"great experience!"
We responded:
"Jaya, thanks for sharing your experience with me and my team at Paul Humphries State Farm. We are looking forward to a long lasting relationship. "
Profile photo of Dastynn Sandoval

Dastynn Sandoval

October 28, 2025

5  out of  5
rating by Dastynn Sandoval
"The best auto insurance in the entire country and world"
We responded:
"Wow, what an amazing way to make us feel special. Let folks know we are just a call away. "
Profile photo of Lesley Davies

Lesley Davies

October 28, 2025

5  out of  5
rating by Lesley Davies
"Great people do to Business with. Always caring and professional."
We responded:
"Lesley, what a way to put a smile on all of our faces. We take great pride in making sure our policy holders are take care of with their insurance needs. "
Profile photo of Aliviya Ferguson

Aliviya Ferguson

October 28, 2025

5  out of  5
rating by Aliviya Ferguson
"I have had an excellent experience. They’re knowledgeable, responsive, honest, and a team that genuinely cares about their clients. Definitely recommend!"
We responded:
"Aliviya, you are rock star and thank you for allowing me and my team to your good neighbor. "
Profile photo of Amanda Norton

Amanda Norton

October 28, 2025

5  out of  5
rating by Amanda Norton
"Trenton is amazing and super helpful! He answered all my questions and provided excellent services!!!"
We responded:
"Amanda, thank you for recognizing what a great asset Trenton has been for our agency. Your review is appreciated. "
Profile photo of Megan Ellis

Megan Ellis

October 23, 2025

5  out of  5
rating by Megan Ellis
"Always helpful and very caring staff. Great insurance agent and agency!"
We responded:
"Megan, thank you for the shout out. We really appreciate you and allowing our agency to provide you with your insurance needs. "
Profile photo of Brigette Bonner

Brigette Bonner

October 13, 2025

5  out of  5
rating by Brigette Bonner
"This 5 Star Review is for Mrs. Halie Francis, State Farm Account and Sales Representative. I just wanted to share how grateful I am to be able to do business with a person that has such great customer service skills and makes me feel that she really appreciates me as a customer. I also appreciate that she utilizes other means of communication, like email and text, because I am not always able to come to the phone due to being busy with my kids and I'm not really a person that likes to talk on the phone lol. But even through text and email she is professional, kind and sweet. I thank her for just being a wonderful and pleasant person and still knowing how to handle her business! Keep up the Awesome work Mrs. Halie!. You are a valuable asset to the State Farm Team!!"
We responded:
"Ms. Bonner, thank you for the amazing shout out to Halie. She definitely goes above and beyond for our policy holders. We appreciate you allowing our agency to serve your insurance needs and look forward to being your good neighbor for years to come. "
Profile photo of Dionne Fields

Dionne Fields

October 3, 2025

5  out of  5
rating by Dionne Fields
"On Thursday October 2, 2025 at 8:08 am. Paul Humphries from State Farm Insurance, went above and beyond excellent quality of service to provide me and my oldest with the best automobile quote for car insurance. He was very professional and was very happy to help me and my son Diamond. Thank you, for helping me with my automobile insurance quote and the signature State Farm gift bag with amazing treats!"
We responded:
"Dionne, thank you so much for your post. I look forward to working with you and being your agent. "
Profile photo of Linda Grooms

Linda Grooms

September 27, 2025

5  out of  5
rating by Linda Grooms
"Broke down had my car towed and paid the tow truck service and agent Marty Chaney was right on getting me my refund out in the mail. Way to go Paul Humphries."
We responded:
"Mrs. Grooms, thank you the awesome review. We surely appreciate your business and being a part of PHSF."
Profile photo of Staci Bowling

Staci Bowling

September 26, 2025

5  out of  5
rating by Staci Bowling
"I can’t say enough great things about these people. I had a problem with my car and they answered my call and made me feel at ease. Marty Told me exactly what to do and calmed me down I spoke to Kim the next day and she continued helping me. I have been a customer for years and will stay for years."
We responded:
"Staci, sorry for your unfortunate issue with your auto. I am super proud we were able to assist you when you needed us. Thank you for the review. "
Profile photo of Vern

Vern

September 24, 2025

5  out of  5
rating by Vern
"It’s always a pleasure to speak with Marty, when I have questions or need information about my insurance I know I can count on her."
We responded:
"Vern, thank you the big time shout out to Marty and our team. You are greatly appreciated and we look forward to servicing your insurance needs for years to come. "
Profile photo of Gregory Beck

Gregory Beck

September 22, 2025

5  out of  5
rating by Gregory Beck
"Paul was knowledgeable and quick to respond to my questions."
We responded:
"Gregory, thank you for you review. "
Profile photo of Donna Chamness

Donna Chamness

September 12, 2025

5  out of  5
rating by Donna Chamness
"Hallelujah is amazing!"
We responded:
"Hi Donna, thank you for the review. I encourage everyone that does not have personal property protection to please consider the amazing coverage for pennies per day. "
Profile photo of Larry Coleman

Larry Coleman

August 27, 2025

5  out of  5
rating by Larry Coleman
"State Farm has been treating me like Family every since I’ve joined this Branch‼️"
We responded:
"Larry, thank you for the kind words. We absolutely appreciate and honor that you feel like family. That's exactly the experience we want for the community we serve. "
Profile photo of Playa Wave

Playa Wave

August 22, 2025

5  out of  5
rating by Playa Wave
"First off the State Farm office absolutely amazing great service great customer support everything is just great I especially like Halie Francis Who I was on the phone with that gave great customer service honestly, if it wasn’t for her, I would’ve never found a quote for my insurance. She made it easy for me."
We responded:
"Thank you for your review and the great shout out to Halie. She has been a great asset for our PHSF team. "
Profile photo of Devyn Martin

Devyn Martin

August 22, 2025

5  out of  5
rating by Devyn Martin
"I’ve had State Farm for a while now and they’ve been nothing but reliable. What I appreciate most is how responsive they are when you actually need them. Claims are handled fast and without a lot of hassle, which gives me peace of mind knowing I’m covered."
We responded:
"Devyn, thank you for your review and sharing how we are able to provide the best for our policy holders and valued Interns. Best wishes at Lipscomb University this Fall. "
Profile photo of Jermod Mapp

Jermod Mapp

August 13, 2025

5  out of  5
rating by Jermod Mapp
"Awesome customer service. The entire session was a professional and friendly experience. I would recommend anyone in the area to sign up with Mr. Humphries!"
We responded:
"Mr. Mapp, thank you for your business and we look forward to serving you for years to come."
Profile photo of John Torbett

John Torbett

August 12, 2025

5  out of  5
rating by John Torbett
"Paul's office has taken very good care of us and met our needs. I texted today about a vehicle we had sold and Eric got it taken care of immediately. Thank you!"
We responded:
"Mr. Torbett, your review is greatly appreciated. Thank you for allowing our office to be your good neighbor and provide for your insurance needs. "
Profile photo of Jacob Warkentin

Jacob Warkentin

August 8, 2025

5  out of  5
rating by Jacob Warkentin
"Hallie was very fun and energetic to talk with, answered my question and if she didn't know she talked to someone who did, which i appreciate. Thank you:)"
We responded:
"Jacob, thanks for the great review and letting folks know about the amazing team at PHSF. "
Profile photo of Sacara Merchant

Sacara Merchant

August 8, 2025

5  out of  5
rating by Sacara Merchant
"Halie Francis was an amazing help with the assistance of Great insurance, and her customer service was absolutely Impeccable. She made sure she clarified any concerns that I need and helped me to the fullest with the best avenues of coverage, I am absolutely pleased with the service I was offered today once again thank you so much Halie."
We responded:
"Sacara, thank you for taking the time to recognize our amazing team member Halie. Our team takes pride in informing our policy holders with a plan that provides protection that fits their needs. "
Profile photo of Rena Jackson

Rena Jackson

August 8, 2025

5  out of  5
rating by Rena Jackson
"Teresa was great to work with. Needed updated information that was time sensitive and she got us taken care of quickly and answered all our questions. I always have a positive experience with their office. Highly recommend this State Farm location dealing with Paul and his staff. Thank you again and always appreciate you all!"
We responded:
"Rena, thank you for sharing your experience with our agency. Our goal is to provide exceptional care to all of our customers. "
Profile photo of Megan Ellis

Megan Ellis

July 10, 2025

5  out of  5
rating by Megan Ellis
"They have always been very helpful. I've been able to do most things over the phone or by mail. My last calls with them even gave me information I didn't know. Hope to be making policy changes with them for years to come🙂"
We responded:
"Megan, thank you for the kind words. Thank you for your business and being a valuable policy holder of PHSF. "