Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cardell Duffield

Cardell Duffield

October 2, 2024

5  out of  5
rating by Cardell Duffield
"Kim did an amazing job and got me taken care of! She was very helpful and genuinely cared about not only me, but also about making sure my entire family was taken care of."
We responded:
"Cardell, thank you so much for your kind words. We will work everyday to make our customers experiences better and better. "
Profile photo of Clayton “Randy” Betz

Clayton “Randy” Betz

October 2, 2024

5  out of  5
rating by Clayton “Randy” Betz
"Kim Houston helped me out again today and she was awesome as usual. Have been very pleased with Paul Humphries, State Farm agency and would recommend them to everyone. Thanks again for the great service!"
We responded:
"Mr. Betz, I cant thank you enough for the kind words about Kim. We strive to provide the best service to our policy holders."
Profile photo of Susan Walpole

Susan Walpole

October 1, 2024

5  out of  5
rating by Susan Walpole
"I have to rave about Kimberly Houston at Paul Humphries State Farm! She is extremely knowledgeable, kind, and thorough. We moved here recently and she made it really easy to get our insurance needs fulfilled - AND we’re saving money!! Definitely appreciative of her help and professionalism."
We responded:
"Susan, thank you so much for taking the time to express how you feel about our team member. Kim is certainly amazing at what she does and takes pride in helping our policy holders."
Profile photo of Staci Bowling

Staci Bowling

September 27, 2024

5  out of  5
rating by Staci Bowling
"I can’t say enough great things about these people. I had a problem with my car and they answered my call and made me feel at ease. Marty Told me exactly what to do and calmed me down I spoke to Kim the next day and she continued helping me. I have been a customer for years and will stay for years."
We responded:
"Staci, sorry for your unfortunate issue with your auto. I am super proud we were able to assist you when you needed us. Thank you for the review. "
Profile photo of brittany myers

brittany myers

September 26, 2024

5  out of  5
rating by brittany myers
"Update: I’ve gotten a new agent (Kim) and she is also amazing! She is so thorough and follows up on everything until the job is finished! Kaitlyn Colwell has been amazing! I’m in the process of switching states and she’s been patient while explaining all portions of my policy & diligent about finding me the best rates."
We responded:
"Thanks Brittany, Kaitlyn has been an amazing asset to the team. Please let us know if we can do anything to assist you moving forward, with any insurance needs. "
Profile photo of Jesus Miguel

Jesus Miguel

September 23, 2024

5  out of  5
rating by Jesus Miguel
"Customer service was amazing! I was on the phone with Teresa she was very detailed on explaining all of the auto coverages and what I get out of them."
We responded:
"Jesus, thank you for your review and allowing the PHSF team to assist you with your insurance needs."
Profile photo of Lissa Beets

Lissa Beets

September 23, 2024

5  out of  5
rating by Lissa Beets
"Kim handles everything for me. Any questions I have she’s right there. Luckily I’ve never had to file a claim but I know if I ever do she will be right there to help!"
We responded:
"Lissa, your review is greatly appreciated. Our team is here to help whenever you need assistance."
Profile photo of Janet Kuykendall

Janet Kuykendall

September 20, 2024

5  out of  5
rating by Janet Kuykendall
"Great people to work with very pleasant and helpful."
We responded:
"Janet, thank your for your five star review and being a valued policy holder with PHSF agency. "
Profile photo of John Torbett

John Torbett

September 17, 2024

5  out of  5
rating by John Torbett
"I have been with this office for several years, dating back to Charles Hartsell. When Paul took over it was a seamless transition and I have very much enjoyed doing business with his office. The staff is awesome, pleasant and professional."
We responded:
"Mr. Torbett, your review is greatly appreciated. Thank you for allowing our office to be your good neighbor and provide for your insurance needs. "
Profile photo of Al Fuentes

Al Fuentes

September 17, 2024

5  out of  5
rating by Al Fuentes
"Quality people with quality service/products!"
We responded:
"Al, thank you for review and being a valued policy holder of the PHSF team. "
Profile photo of Carolyn Griffin

Carolyn Griffin

September 13, 2024

5  out of  5
rating by Carolyn Griffin
"State Farm is absolutely top-notch. Kimberly did an A++ job getting the insurance all set up and squared away. I am very pleased with this State Farm office and will continue to keep my business with them."
We responded:
"Ms. Carolyn, thank you for your review and being a valued customer in the PHSF office. We appreciate your business. "
Profile photo of Elliott J McGee

Elliott J McGee

September 12, 2024

5  out of  5
rating by Elliott J McGee
"Kim at Paul Humphries is an amazing person. When you call, you get personalized service, no bots ever. They know who you are here, and you don't end up in a customer service mire. I'm super happy with my agent and the advice and guidance she gives."
We responded:
"Thank you Ms. McGee! On behalf of Kim and our team at PHSF we really appreciate and take pride in helping our policy holders. "
Profile photo of David Pittman

David Pittman

September 5, 2024

5  out of  5
rating by David Pittman
"Paul sets himself apart from other agents by working hard on your quote to get more coverage for the money . We called him and he got us double the state minimum requirements for a super rate. Very professional and very personable I Highly recommend"
We responded:
"Mr. Pittman, thank you for your review and allowing PHSF the chance to earn your business. "
Profile photo of mariano hernandez

mariano hernandez

August 31, 2024

5  out of  5
rating by mariano hernandez
"Lo primero la amabilidad la atension con la que atienden tus preocupaciones. Y la esplicacion detallada de toda la póliza. Estoy muy contento y tranquilo"
We responded:
"Hola Mariano. Gracias por su comentario. Le agradezco su negocio y la oportunidad de ser su agente. "
Profile photo of Phillip Michael Tucker

Phillip Michael Tucker

August 30, 2024

5  out of  5
rating by Phillip Michael Tucker
"Paul is an outstanding insurance agent who truly stands out in his field. From the very beginning, it was clear that Paul is deeply passionate about educating his clients and helping them understand the resources available to support both their current and future goals. He took the time to explain everything in detail, ensuring I was fully informed and comfortable with the decisions we were making. Paul genuinely cares about his clients and consistently goes above and beyond the call of duty. If you’re looking for an insurance agent who is knowledgeable, dedicated, and truly has your best interests at heart, Paul is the one to trust! Highly recommend!"
We responded:
"Mr. Tucker, PHSF greatly appreciates your review and to assist you and your family with your insurance needs! "
Profile photo of Felicia Lashley-Verrett

Felicia Lashley-Verrett

August 30, 2024

5  out of  5
rating by Felicia Lashley-Verrett
"They are the absolute best! They call when they promised they would and always very caring and professional and always friendly! Kim is the greatest!"
We responded:
"Felicia, thank your 5 star review. The PHSF team appreciates your business."
Profile photo of Tristan F.

Tristan F.

August 29, 2024

5  out of  5
rating by Tristan F.
"I have been with this State Farm for years and they have always done a great job helping me with anything I have needed. Currently working with Kim Houston who is always available to answer any question and concerns I have."
We responded:
"Hi Tristan, we cannot express enough how grateful we are for you and our policy holders for allowing the PHSF Team to provide our services. "
Profile photo of Zara Evans

Zara Evans

August 27, 2024

5  out of  5
rating by Zara Evans
"Kim is the absolute best!! She is so personal and kind. She was on top of everything. I highly recommend working with this office, you won’t be disappointed. Thank you Kim!!!"
We responded:
"Zara, thank you for your review and allowing PHSF to protect your home and auto. "
Profile photo of Kelci Markland

Kelci Markland

August 22, 2024

5  out of  5
rating by Kelci Markland
"Always willing to answer all of my questions, very kind. Kim with GAINSCO always provides exceptional service and gets back to me (if needed) in a timely manner. Thank you Kim!"
We responded:
"Hi Kelci, we value your review and thankful we are able to help. "
Profile photo of Reginald Robinson

Reginald Robinson

August 20, 2024

5  out of  5
rating by Reginald Robinson
"Paul and his team at this State Farm are great to work with. They are very knowledgeable and do not mind sharing that information so you can make business decisions. My journey with them while I was in transition from Vicksburg. Mississippi to Knoxville, Tennessee, and I would not change a thing. I recommend if you are looking for a great Statr Farm to hand or assist your insurance needs this is the one to go to. R.E.Robinson, M. Div. Chaplain, Pastor"
We responded:
"Pastor Robinson, thank you for your review and allowing PHSF to be your good neighbor. "
Profile photo of Cassie Stephenson

Cassie Stephenson

August 15, 2024

5  out of  5
rating by Cassie Stephenson
"I have had a really nice experience with them and Kimberly has really been very helpful and is awesome!!"
We responded:
"Cassie, thank you for your review and allowing the PHSF team to be your good neighbor! "
Profile photo of RENEE KELLY

RENEE KELLY

August 2, 2024

5  out of  5
rating by RENEE KELLY
"Paul Humpries helped me with a life insurance policy and the process was painless and affordable. He's my first choice for my insurance needs."
We responded:
"Renee, thank you for your review and allowing PHSF to protect you and your family from the unexpected. "
Profile photo of Tracie Barnes

Tracie Barnes

August 2, 2024

5  out of  5
rating by Tracie Barnes
"Paul is very helpful and got my auto and home insurance for lower than what I was paying."
We responded:
"Tracie, thank you for your 5 star review and allowing PHSF to service you and your family."
Profile photo of ashley ho

ashley ho

August 2, 2024

5  out of  5
rating by ashley ho
"Thanks u special Tersea she is be helpful to me For get my claims done ✅ u are awesome 🤩 And. Also Marty too appreciate everything you do☺️"
We responded:
"Ashley, the Paul Humphries State Farm Team thanks you for your review and being a valued policy holder."
Profile photo of Chloe Wilson

Chloe Wilson

July 9, 2024

5  out of  5
rating by Chloe Wilson
"Kimberly was very helpful and kind in explaining a situation to me with my payments. I appreciate her prompt replies and support."
We responded:
"Chloe, thank you for your review and allowing PHSF to provide our services. "