State Farm® Insurance Agent Paul Humphries

"I trust Paul to take care of my family. He is extremely knowledgeable in this field and devoted to making sure your goals are being met! Highly recommend!"

"Thank you for your service and exceptional professionalism Paul!"

"This review is in regards to State Farm as an entire entity. I have a mutual customer who suffered a devastating fire loss last November and has been through the tumultuous process. What State Farm does not tell most of their customers is that they've made their agent sign a non-disclosure agreement not to get involved with claims or they will lose their agency. So if you have an actual problem or need some type of assistance regarding customer service or maybe your adjuster who wrote a terrible estimate, your agent is absolutely no help. They won't disclose that to you because most people would find that shocking that they're paying for something that they can't have an advocate from their local office either support or help in a situation that would require their involvement. This claim started with an adjuster who was clearly unqualified and wrote a horrible estimate. It was missing 98% of the estimate that we supplied as the contractor. State Farm delayed this claim by sending numerous parties who confirmed the same information that we stated from our original estimate as you can see from the shared pictures that was the original State Farm estimate and the one on the right is the estimate that was settled on. However, there are still issues lingering with this claim to include missing payments, additional living expenses, not paid and not following code and ordinance required by the City of Knoxville. I have reached out to his staff numerous times throughout this process, only to be met with unprofessionalism, belligerent, insubordinate, and hateful rhetoric while getting the phone hung up on multiple times as they continue to stay this is not their issue. Stating this is with Claims, which is fair, however I'm calling simply as a customer service matter, not for them to adjudicate a claim. I hope anyone involved in a State Farm property claim does their due diligence to understand that your agent will not be helping you in any way shape or form. They has been displaced from their home for over a year and cannot move back in because State Farm claims process has unreasonable delayed her getting her furnace back into the home so she can pass an occupation permit. State Farm used to be the gold standard for property claims and now they have reached a placed unrecognizable for anybody in the industry the last 10 to 15 years."

"I’ve known Paul for over 25 years. His commitment to doing things the right way speaks volumes about him!! Him and his team will give you 1st class service & cater to your needs!"

"Paul Humphries State Farm is the best! Always there when I need them with top notch service!"

"Paul and his associates were very helpful. He is very passionate about providing valuable information and trying to find a plan that is beneficial for me and my family’s needs."

"Paul and his team are the best, always there for you when you need them"

"Hi my name is Danny and I’ve had never had better service than Ms Teressa , not only was she kind and professional she knew what she was doing with just a few words I have what I need in my home issuance now!!!"

"Bailey was very helpful with my insurance needs. I would recommend him and this company to anyone!"

"Ms.teresa si kind and understanding every situation I really really appreciate the kindness and ease of getting our home insurance with no issues!"

"Contact Mark Cunningham Agency; Kimberly was very helpful and efficient in the process."

"Great awesome, such friendly people! Would 100% recommend for your insurance needs."

"Great place for great insurance."

"Kim did an amazing job and got me taken care of! She was very helpful and genuinely cared about not only me, but also about making sure my entire family was taken care of."

"Kim Houston helped me out again today and she was awesome as usual. Have been very pleased with Paul Humphries, State Farm agency and would recommend them to everyone. Thanks again for the great service!"

"I have to rave about Kimberly Houston at Paul Humphries State Farm! She is extremely knowledgeable, kind, and thorough. We moved here recently and she made it really easy to get our insurance needs fulfilled - AND we’re saving money!! Definitely appreciative of her help and professionalism."

"I can’t say enough great things about these people. I had a problem with my car and they answered my call and made me feel at ease. Marty Told me exactly what to do and calmed me down I spoke to Kim the next day and she continued helping me. I have been a customer for years and will stay for years."

"Update: I’ve gotten a new agent (Kim) and she is also amazing! She is so thorough and follows up on everything until the job is finished! Kaitlyn Colwell has been amazing! I’m in the process of switching states and she’s been patient while explaining all portions of my policy & diligent about finding me the best rates."

"Customer service was amazing! I was on the phone with Teresa she was very detailed on explaining all of the auto coverages and what I get out of them."

"Kim handles everything for me. Any questions I have she’s right there. Luckily I’ve never had to file a claim but I know if I ever do she will be right there to help!"

"Great people to work with very pleasant and helpful."

"I have been with this office for several years, dating back to Charles Hartsell. When Paul took over it was a seamless transition and I have very much enjoyed doing business with his office. The staff is awesome, pleasant and professional."

"Quality people with quality service/products!"

"State Farm is absolutely top-notch. Kimberly did an A++ job getting the insurance all set up and squared away. I am very pleased with this State Farm office and will continue to keep my business with them."

"Kim at Paul Humphries is an amazing person. When you call, you get personalized service, no bots ever. They know who you are here, and you don't end up in a customer service mire. I'm super happy with my agent and the advice and guidance she gives."